Frequently Asked Questions
Everything you need to know about your TAYLOR USA home experience.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while larger furniture items requiring freight delivery may take 2-3 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services for large furniture items?
Yes, we offer White Glove Delivery for an additional fee, which includes professional assembly in your room of choice and removal of all packaging materials.
Are your materials sustainably sourced?
At TAYLOR USA, we prioritize quality and ethics. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure safety for your home and the environment.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm for larger home investments.